(PLEASE READ CAREFULLY)
Your satisfaction is our number one priority.
If you encounter a concern with one of our products, we ask that you FIRST reach out to our Service Management Team and we’ll do what we can to make things right.
Service Management: firstname.lastname@example.org
ALL SALES ARE FINAL (Unless case specified below)
Each order placed is custom made for each customer after order is received. We do not have a warehouse or keep an inventory, therefore we unfortunately do not accept returns or issue refunds unless outlined below.
- Damaged or Wrong Product
If your item is damaged, faulty or not what you ordered, you are eligible for either a re-shipment or refund. Contact Service Management at email@example.com within 30 days of receiving your product and we’ll make things right. Please include an attached image and short description of the problem to support your claim.
- Product Not Received
If you don’t receive your purchase within 30 days (45 days outside of North America), you are eligible for a re-shipment or refund. Contact Service Management at firstname.lastname@example.org and we’ll sort it out for you.
REASONS FOR RETURNS
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned and you will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed – Shipments that go unclaimed are returned and you will be liable for the cost of a reshipment to you.
Returned by Customer – It is best to first contact Service Management at email@example.com before returning ANY product. This is because the will be returned to a warehouse where they do not offer any refund orders for buyer’s remorse, or for size exchanges as each order is custom made for each customer. Therefore, a new order would need to be placed for an updated size. Sorry for the inconvenience.